table of contents

  1. sco­pe
  2. con­clu­si­on of con­tract
  3. right of wit­h­dra­wal
  4. Prices and terms of pay­ment
  5. Delivery and ship­ping con­di­ti­ons
  6. Contract dura­ti­on and con­tract ter­mi­na­ti­on for sub­scrip­ti­on con­tracts
  7. reten­ti­on of tit­le
  8. Liability for defects (war­ran­ty)
  9. Applicable law
  10. Alternative dis­pu­te reso­lu­ti­on

1) Scope of appli­ca­ti­on 1.1 These General Terms and Conditions (herein­af­ter refer­red to as “GTC”) of Auda Invest GmbH & Co. KG, tra­ding under “Factor Hair” (herein­af­ter “Seller”), shall apply to all con­tracts for the deli­ve­ry of goods which a con­su­mer or entre­pre­neur (herein­af­ter “Customer”) con­clu­des with the Seller with regard to the goods pre­sen­ted by the Seller in his onli­ne shop. The inclu­si­on of the cus­to­mer’s own con­di­ti­ons is here­by objec­ted to, unless other­wi­se agreed. 1.2 A con­su­mer within the mea­ning of the­se General Terms and Conditions is any natu­ral per­son who con­clu­des a legal trans­ac­ti­on for pur­po­ses which can pre­do­mi­nant­ly nei­ther be attri­bu­ted to his com­mer­ci­al nor his self-employ­ed pro­fes­si­o­nal acti­vi­ty. Entrepreneur in the sen­se of the­se GTC is a natu­ral or legal per­son or a part­ner­ship with legal capa­ci­ty, which acts in the exer­ci­se of its com­mer­ci­al or inde­pen­dent pro­fes­si­o­nal acti­vi­ty when con­clu­ding a legal trans­ac­ti­on. 1.3 Depending on the sel­ler’s pro­duct descrip­ti­on, the object of the con­tract may be both the pur­cha­se of goods by way of a one-off deli­ve­ry and the pur­cha­se of goods by way of a per­ma­nent deli­ve­ry (herein­af­ter refer­red to as “sub­scrip­ti­on con­tract”). In a sub­scrip­ti­on agree­ment, the Seller under­ta­kes to sup­ply the Customer with the con­trac­tu­al­ly owed goods for the dura­ti­on of the agreed con­trac­tu­al term in the con­trac­tu­al­ly owed time inter­vals.

2) Conclusion of con­tract 2.1 The pro­duct descrip­ti­ons con­tai­ned in the sel­ler’s onli­ne shop do not repre­sent bin­ding offers on the part of the sel­ler, but ser­ve to sub­mit a bin­ding offer by the cus­to­mer. 2.2 The cus­to­mer can sub­mit the offer via the onli­ne order form inte­gra­ted into the sel­ler’s onli­ne shop. After pla­cing the selec­ted goods in the vir­tu­al shop­ping bas­ket and com­ple­ting the elec­tro­nic orde­ring pro­cess, the cus­to­mer sub­mits a legal­ly bin­ding con­trac­tu­al offer with regard to the goods con­tai­ned in the shop­ping bas­ket by clic­king the but­ton com­ple­ting the orde­ring pro­cess. 2.3 The Seller may accept the Customer’s offer within five days,

3) Right of revo­ca­ti­on 3.1 In prin­ci­ple, con­su­mers are entit­led to a right of wit­h­dra­wal. 3.2 Further infor­ma­ti­on on the right of revo­ca­ti­on can be found in the sel­ler’s revo­ca­ti­on instruc­ti­ons. 3.3 The right of revo­ca­ti­on does not apply to con­su­mers who do not belong to a mem­ber sta­te of the European Union at the time the con­tract is con­clu­ded and who­se sole pla­ce of resi­den­ce and deli­ve­ry address are out­si­de the European Union at the time the con­tract is con­clu­ded.

4) Prices and terms of pay­ment 4.1 Unless other­wi­se sta­ted in the Seller’s pro­duct descrip­ti­on, the pri­ces quo­t­ed are total pri­ces which inclu­de the sta­tu­to­ry value added tax. Any addi­ti­o­nal deli­ve­ry and ship­ping costs will be sta­ted sepa­ra­te­ly in the res­pec­ti­ve pro­duct descrip­ti­on. 4.2 For deli­ve­ries to coun­tries out­si­de the European Union, addi­ti­o­nal costs may be incur­red in indi­vi­du­al cases for which the sel­ler is not res­pon­si­ble and which are to be bor­ne by the cus­to­mer. These inclu­de, for example, costs for the trans­fer of money by cre­dit insti­tu­ti­ons (e.g. trans­fer fees, exchan­ge rate fees) or import duties or taxes (e.g. cus­t­oms duties). Such costs may also be incur­red in rela­ti­on to the trans­fer of funds if the deli­ve­ry is not made to a coun­try out­si­de the European Union but the cus­to­mer makes the pay­ment from a coun­try out­si­de the European Union. 4.3 The pay­ment option(s) will be com­mu­ni­ca­ted to the cus­to­mer in the sel­ler’s onli­ne shop. 4.4 If pre­pay­ment by bank trans­fer has been agreed, pay­ment is due imme­di­a­te­ly after con­clu­si­on of the con­tract, unless the par­ties have agreed on a later due date. 4.5 If pay­ment is made by means of a pay­ment method offe­red by PayPal, the pay­ment shall be pro­ces­sed by the pay­ment ser­vi­ce pro­vi­der PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L‑2449 Luxembourg (herein­af­ter refer­red to as “PayPal”), in accor­dan­ce with the PayPal Terms of Use, avai­la­ble at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the cus­to­mer does not have a PayPal account – in accor­dan­ce with the Terms of Payment wit­hout a PayPal account, avai­la­ble at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. 4.6 If the cre­dit card pay­ment method is selec­ted via Stripe, the invoi­ce amount is due imme­di­a­te­ly upon con­clu­si­on of the con­tract. Payment shall be pro­ces­sed by the pay­ment ser­vi­ce pro­vi­der Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (herein­af­ter refer­red to as “Stripe”). Stripe reser­ves the right to car­ry out a cre­dit check and to refu­se this method of pay­ment in the event of a nega­ti­ve cre­dit check.

5) Delivery and ship­ping con­di­ti­ons 5.1 Unless other­wi­se agreed, goods shall be deli­ve­r­ed by ship­ment to the deli­ve­ry address spe­ci­fied by the cus­to­mer. The deli­ve­ry address sta­ted in the Seller’s order pro­ces­sing is deci­si­ve for the trans­ac­ti­on. 5.2 If the trans­port com­pa­ny returns the ship­ped goods to the sel­ler becau­se deli­ve­ry to the cus­to­mer was not pos­si­ble, the cus­to­mer shall bear the costs for the unsuc­ces­sful ship­ment. This does not apply if the cus­to­mer is not res­pon­si­ble for the cir­cum­stan­ce that led to the impos­si­bi­li­ty of deli­ve­ry or if he was tem­po­ra­ri­ly pre­ven­ted from accep­ting the ser­vi­ce offe­red, unless the sel­ler had given him a rea­so­na­ble noti­ce of the ser­vi­ce in advan­ce. Furthermore, this does not apply with regard to the costs for the ship­ment if the cus­to­mer exer­ci­ses his right of revo­ca­ti­on effec­ti­ve­ly. In the event that the cus­to­mer exer­ci­ses the right of revo­ca­ti­on effec­ti­ve­ly, the pro­vi­si­on of the sel­ler’s revo­ca­ti­on poli­cy shall apply to the return costs. 5.3 Self-col­lec­ti­on is not pos­si­ble for logis­ti­cal rea­sons.

6) Duration and ter­mi­na­ti­on of sub­scrip­ti­on con­tracts 6.1 Subscription con­tracts are con­clu­ded for a limi­ted peri­od of time, for the con­tract term indi­ca­ted in the res­pec­ti­ve pro­duct descrip­ti­on in the sel­ler’s onli­ne shop and end auto­ma­ti­cally after expiry of the con­tract term. 6.2 The right to extra­or­di­na­ry ter­mi­na­ti­on for good cau­se remains unaf­fec­ted. An impor­tant rea­son exists if the ter­mi­na­ting par­ty can­not rea­so­na­bly be expec­ted to con­ti­nue the con­trac­tu­al rela­ti­ons­hip until the agreed ter­mi­na­ti­on or until the expiry of a peri­od of noti­ce, taking into account all cir­cum­stan­ces of the indi­vi­du­al case and weig­hing the inte­rests of both par­ties. 6.3 Notices of ter­mi­na­ti­on shall be given in wri­ting or in text form (e.g. by e‑mail).

7) Retention of tit­le If the sel­ler makes an advan­ce pay­ment, he shall retain tit­le to the deli­ve­r­ed goods until the pur­cha­se pri­ce owed has been paid in full.

8) Liability for defects (war­ran­ty) 8.1 If the pur­cha­sed item is defec­ti­ve, the pro­vi­si­ons of sta­tu­to­ry lia­bi­li­ty for defects shall apply. 8.2 The cus­to­mer is requested to com­plain to the deli­ve­rer about deli­ve­r­ed goods with obvious trans­port dama­ge and to inform the sel­ler of this. If the cus­to­mer does not com­ply with this, this has no effect on his sta­tu­to­ry or con­trac­tu­al war­ran­ty claims.

9) Applicable law 9.1 All legal rela­ti­ons­hips bet­ween the par­ties shall be gover­ned by the laws of the Federal Republic of Germany to the exclu­si­on of the laws governing the inter­na­ti­o­nal sale of mova­ble goods. In the case of con­su­mers, this choi­ce of law shall only apply inso­far as the pro­tec­ti­on gran­ted is not wit­h­drawn by man­da­to­ry pro­vi­si­ons of the law of the coun­try in which the con­su­mer has his habi­tu­al resi­den­ce. 9.2 Furthermore, this choi­ce of law does not apply to con­su­mers who do not belong to a mem­ber sta­te of the European Union at the time the con­tract is con­clu­ded and who­se sole pla­ce of resi­den­ce and deli­ve­ry address are out­si­de the European Union at the time the con­tract is con­clu­ded.

10) Alternative dis­pu­te reso­lu­ti­on 10.1 The EU Commission pro­vi­des a plat­form for onli­ne dis­pu­te reso­lu­ti­on on the Internet at the fol­lo­wing link: https://ec.europa.eu/consumers/odr This plat­form ser­ves as a con­tact point for out-of-court sett­le­ment of dis­pu­tes ari­sing from onli­ne sales or ser­vi­ce con­tracts in which a con­su­mer is invol­ved. 10.2 The sel­ler is nei­ther obli­ged nor wil­ling to par­ti­ci­pa­te in a dis­pu­te reso­lu­ti­on pro­ce­du­re befo­re a con­su­mer arbi­tra­ti­on board.

[gzd_complaints]